Home Swing Studio

Home Swing Studio FAQ & Support

How do I redeem my software?

  • E6 CONNECT is included with every Home Swing Studio Purchase. In order to redeem, users will need to create an E6 Player Profile at: portal.e6golf.com
  • Once they have created an account, users will be sent an email asking them to verify their email address.
  • Once the users’ email address has been verified – they can use the E6 Player Profile credentials to log in to E6 CONNECT.

How to change or cancel E6 CONNECT subscriptions on your iPhone or iPad?

  • Open the Settings app on your device.
  • Tap your name, then tap Subscriptions.*
  • Tap the subscription that you want to manage. Don’t see the subscription that you’re looking for?
  • Choose a different subscription option, or tap Cancel Subscription. If you don’t see Cancel Subscription, the subscription is already canceled and won’t renew.

*If you don’t see “Subscriptions” in the Settings app, tap “iTunes & App Store” instead. Tap your Apple ID (which is usually your email address), then tap View Apple ID. Sign in, scroll down to Subscriptions, then tap Subscriptions.

How do I connect the sensor to my tablet?

  • The sensor has been designed to connect automatically. Simply launch E6 CONNECT and then power on your TruGolf Mini Simulator sensor.
  • Users must hold down the E6 BUTTON until the sensor powers on.  (Video LINK) Depress the button for up to 5 seconds.

How do I connect the sensor to my tablet?

  • The sensor has been designed to connect automatically. Simply launch E6 CONNECT and then power on your TruGolf Mini Simulator sensor.
  • Users must hold down the E6 BUTTON until the sensor powers on.  (Video LINK) Depress the button for up to 5 seconds.

How do I turn my sensor off?

  • Simply depress the top button for up to 5 seconds.

LED Light Guide

BATTERY CHARGING
While charging the lighting will alternate between RED and WHITE. Once the device is fully charged, the LED indicators will be all white.

LOW BATTERY
When the device has a low battery, LED indicators will alternate between RED and WHITE.

SENDING DATA
The device will PULSE WHITE LED Indicators quickly when it is sending data to your tablet.

FIRMWARE UPDATE
During Bluetooth connection, LED Indicators will ROTATE IN A CIRCLE WHITE PULSING WHITE while firmware is being updated.

BLUETOOTH NOT PAIRED
LED Indicators will FLASH SIDE TO SIDE while the device is not connected to a mobile device.

BLUETOOTH PAIRED
LED Indicators will slowly FLASH ALL WHITE indicating the sensor has paired with a tablet or mobile device.

READY
When the device is paired and in Impact Position, the LED Indicators will shine ALL WHITE.

SLEEP MODE
The LED Indicators will rotate in a CIRCULAR MOTION EVERY 10 SECONDS when the device is in sleep mode. Sleep Mode occurs after two minutes of no data transmission or action from the sensor.

POWER ON
The LED Indicators will begin DIMMED WHITE with RED and CIRCULAR MOTION while the device is being turned on.

What should I do if my sensor is not connecting automatically?

  • The sensor has been designed to connect automatically. If you are experiencing difficulty, try the following:
    • Make sure the device is fully charged – having a low battery may cause connection issues.
    • Make sure that your Bluetooth is enabled.
      • If Bluetooth is turned off, turn it on and try follow the steps to connect the device again.
    • Check to see if your tablet is connected to other Bluetooth devices.
    • Make sure you are using the most up-to-date version of your tablet’s operating system.
    • Make sure you are using the most up-to-date version of E6 CONNECT.

What do the Difficulty Settings do?

  • Easy – This setting provides a boost and threshold feature that will assist players to make it to the hole. This will help increase distance for Slower Swing Speeds and throttle the distance the ball will go near and around the green. This setting is designed for those who are new to the game.
  • Intermediate – This setting provides a threshold feature that will assist players on approach shots and chips. This will throttle the distance the ball go as players approach the green – helping assist players as they develop feel with the TruGolf Mini Simulator and Impact Trainer.
  • Advanced – This setting provides no assistance to players. Swing Data is taken and combined with an advanced ball algorithm to derive ball flight – resulting in a multitude of Shot Shapes, Backspin Results, Launch Angles and more. Additionally, Advanced Mode requires players to Swing on a more singular plane – too much variation in Swing Plane will result in poor shots. The Sensor must return to its impact position (where it started from) for a player to achieve a perfect shot.

What should I do if I am having difficulty registering a shot?

  • Users should swing the club like they would a real golf club.
  • Users should begin their swing as soon as possible. If they take too long to register a swing, the sensor may timeout.
    • Users must swing the Impact Trainer after the software indicates the sensor is “Ready” – backswings that are too slow or have too significant of a pause may cause the sensor to time out.
  • If the sensor is not responding, click the E6 BUTTON twice to refresh the device.
  • The Club must be held at an angle – if it is too vertical it will attempt to reset.
    • Holding the club vertical will reset the sensor.
  • Once the sensor has calibrated it will announce to the user, via sound, “Ready”
  • Users should take care to limit “waggle” – the sensor will not calibrate until it has been held still and in place for a few seconds. “Waggle” is defined as short quick movements, side to side or up and down.
    • Once the device has been calibrated, “waggle” will either begin its swing or cause the device to recalibrate. This can lead to the device resetting or improperly registering a swing.
  • Make sure the device is fully charged – having a low battery may cause connection issues.

How does the Auto Caddie and Club Selection work?

  • The Software will preselect clubs for users. However, depending on an individual users’ Swing Speed and Uphill vs Downhill, Elevation, and Wind Conditions some users will need to change club selection accordingly.

 What devices is the Home Swing Studio compatible with?

  • iPad Pro 1 or later
  • iPad 5 or later
  • iPad Air 3 (Current Version)
  • iPad Mini 5 (Current Version)
  • iPhone 8 or later

VISIT OUR CUSTOMER SUPPORT PORTAL

TruGolf/E6Golf Support Portal requires you to create a login before submitting an incident. This allows you to stay in contact with our support team and quickly track the progress of your incident. You will also have access to our knowledge base of articles to find step-by-step instructions and solutions to common problems.

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KNOWLEDGE
BASE

Step-by-step solutions to common problems.

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Home Swing Studio